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Privacy Policy

Softly Skilled Families > Privacy Policy

Privacy Policy

1. Introduction

Softly Skilled Familiess, operating under Comms Me Ventures PTY LTD, is committed to protecting your privacy. This Privacy Policy outlines how we manage personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect and hold various types of personal information, including:

  • Contact Information: Name, email address, phone number.
  • Usage Data: Information about your interactions with our website, including IP address and browser type. 

3. Payment Information

Payment processing is handled securely by WooCommerce Payments. We do not store or have access to your full credit card details on our servers. WooCommerce Payments collects and processes payment information in compliance with PCI-DSS standards.

4. How We Collect Information

We collect personal information directly from you when you interact with our platform, such as when you register for an account. We may also collect information through cookies and similar technologies.

5. Purpose of Collecting Personal Information

The personal information we collect is used to:

  • Manage your account and provide our services.
  • Improve our platform and user experience.
  • Communicate updates or changes to our services. 

6. Data Protection Measures

We are committed to safeguarding your personal information through robust security practices, including:

  • Server and Software Updates: Our servers and software, including WordPress, are regularly updated to ensure the latest security patches and features are in place. This helps protect against vulnerabilities and unauthorised access.
  • Security Measures: We employ industry-standard security measures such as firewalls, encryption, and regular security audits to protect your data from unauthorised access and breaches.
  • WooCommerce: Utilises secure protocols for data transmission and storage, ensuring that payment information is handled safely and in compliance with PCI-DSS standards. 

7. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. However, your information may be shared with:

  • Service Providers: Such as WooCommerce Payments for transaction processing.
  • Legal Authorities: If required by law or to protect our rights. 

We do not disclose personal information to overseas recipients unless required by law.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include secure servers, encryption protocols, and regular security audits.

9. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. Requests can be made by contacting us directly.

10. Cookies

Our website uses cookies to enhance user experience. You can control cookie settings through your browser preferences.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

12. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at softlyskilledfamilies@gmail.com.